Thank you for choosing to shop with us. Due to the nature of our products, we are unable to accept returns once an order has been made (engraved) or packed or shipped out. However, we understand that circumstances may arise that require you to cancel your order, and we are happy to do so as long as the item has not yet been prepared for shipment.

Please note that a cancellation fee of £4 will be charged to cover the transaction costs. Rest assured that we take our commitment to customer satisfaction seriously, and we are always available to assist you with any issues you may encounter with your order. You can reach us by email at info@chikaag.com and we will be more than happy to help you.

We would also like to assure you that your purchase is protected by consumer rights and laws. Our team adheres to all legal obligations to ensure that your purchase experience with us is smooth and satisfactory.